Here the first joint customer newsletter of HAPAG LLOYD and CSAV:




Business Continuity
A smooth transition period with the accustomed business practices is essential. To safeguard continuity of all business activities, comprehensive training programs have been established to ensure timely training of all staff, as well as clear communication of new business contacts at Hapag-Lloyd to all our customers.


Both Hapag-Lloyd and CSAV will continue to operate as stand-alone units until the start of the vessel cut-over program (combination of services).
Until vessel cut-over, all pricing, allocation and sales responsibilities, customer service, operations and finance processes will remain unchanged.


We will begin to gradually transfer CSAV’s services to the Hapag-Lloyd IT systems in March 2015 (vessel cut-over). Until then, you will not be affected by any changes to the two companies’ communication channels, and we kindly ask you not to change your current booking pattern until the vessel cut-over begins.


The transfer of all CSAV services into the Hapag-Lloyd systems should be completed by the end of June. A detailed timeline on the vessel cut-over schedule will be announced as soon as possible.


 Customer Benefits


Through the combination of Hapag-Lloyd with CSAV’s container business, we will be able to offer you an even better product and an even greater variety of services in the future. Some of the key advantages are:
 A larger fleet of vessels and an expanded service network
 Additional port connections and shorter transit times
 A balanced portfolio across major east-west and north-south trades
 An extensive and modern fleet of reefer containers
 Cabotage shipments in South America
 Stronger sales teams and considerably more office locations


Better Together Brochure

The merging of Hapag-Lloyd and CSAV container shipping activities holds various key benefits for our customers; details can be viewed in our Better Together Brochure which is available in five languages on both the Hapag-Lloyd and CSAV websites.



 Service Overview Brochure
Our new brochure is available on both the Hapag-Lloyd and CSAV websites. It provides a comprehensive overview of all Hapag-Lloyd & CSAV services, including maps, port rotations and transit times. Within the tables of services, you can quickly navigate to the details you need by clicking on the long name of the service or the corresponding page number.

 New Organisational Structure
With the expansion of the scope of the business, our new global organisational setup consists of four Regions, divided into 32 Areas as shown below:


New Supervisory Board

Supervisory Board Chairman Dr Jürgen Weber stepped down and Michael Behrendt was appointed as his successor from 3 December 2014.
At the same time, Supervisory Board members Dr Andreas Rittstieg and Ulrich Leitermann also stepped down as agreed with the closing of the CSAV transaction.
The AGM elected Oscar Hasbún Martínez (CEO of CSAV) and Francisco Pérez Mackenna (Chairman of the Board of Directors of CSAV and Managing Director of Quiñenco) to replace them on the Supervisory Board of Hapag-Lloyd AG.
For further details, please see the Management overview on our website.