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Warning: Fraud Risk caused by Fake E-Mails
December 14, 2016
Dear Customer,
Today we would like to warn you about fake/fraudulent e-mails. Within the past weeks, the amount of e-mails pretending to be sent on behalf of Hapag-Lloyd has increased noticeably.
Fraudsters are issuing e-mails pretending to be a Hapag-Lloyd employee informing our customers about a change of payment details (e.g. changed bank account number) and asking for a transfer of outstanding payments to this alleged new bank details.
Often the fraudsters use a copy of the Hapag-Lloyd signature in order to appear credible. We request you to pay close attention to the e-mail address that appears as sender. Although it may look similar to the Hapag-Lloyd address you will find a difference, for example:
REAL example: eva.ng@hlag.com
FAKE example: eva.ng.hlag@hotmail.com
To ensure that payments are only transferred to a valid Hapag-Lloyd bank account, please always rely on the bank account information stated on the original Hapag-Lloyd invoice.
In case of any doubts upon receipt of a suspicious e-mail, please contact your local Hapag-Lloyd office.
Kind regards,
Hapag-Lloyd AG
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